Refund & Cancellation Policy

You can cancel your KYNN subscription whenever you like, from Settings inside the app or by writing to support@getkynn.com.

There is no cancellation fee, no notice period, and no phone call required.

When you cancel, you keep full access to your tier until the end of the billing period you have already paid for. After that you move to The Planner free tier. Nothing you have logged is deleted.

We do not refund a billing period that has already started.

Every new account gets a 7-day free trial of The Mover before paying anything, so you can see exactly what you are subscribing to first. Once a paid period begins, that period is not refundable — but you can cancel at once and you will not be charged again.

We refund in full, without argument, in these cases:

• You were charged twice for the same period
• You were charged after cancelling — if your cancellation was recorded before the renewal date
• You were charged despite a failed or incomplete transaction
• A technical fault on our side made your paid tier unusable for a significant part of the period and we could not fix it
• We discontinue KYNN — we refund the unused portion of any period you have paid for

To request one, write to support@getkynn.com with your registered email address and the date and amount of the charge.

We respond to every refund request within 2 working days.

Approved refunds are processed within 7 working days to the original payment method, through Razorpay. Depending on your bank, it can take a further 5 to 7 working days to appear on your statement.

We do not issue refunds in cash, to a different account, or as credit unless you ask for credit instead.

Free trials cost nothing and require no payment details. There is nothing to refund and nothing to cancel — if you do not subscribe, the trial simply ends and you move to the free tier.

If we change the price of a tier, the new price only applies from your next renewal, and only after at least 30 days' notice. It is never applied to a period you have already paid for.

support@getkynn.com — we reply within 2 working days.

118 Swadarshan, Hubballi, Karnataka 580025, India